1.
Eligibility for Refunds
At Servifocus, we commit to providing you with the best CRM services. We understand situations may arise where you need a refund. We design our refund policy with fairness and consideration while ensuring the sustainable operation of our services.
You may be eligible for a refund in the following situations:
a. Cooling-Off Period Cancellation: If you cancel your CRM service subscription within [X days] of your initial purchase, you are entitled to a full refund. The cooling-off period's duration may vary based on your subscription plan.
b. Service Interruption: If significant service disruptions or prolonged downtime adversely affect your use of the CRM service, and our team cannot promptly resolve the issue, you may be eligible for a pro-rata refund.
2. Requesting a Refund
To request a refund, please follow these steps:
a. Contact Support: Reach out to our dedicated customer support team via email or phone and provide the necessary details about your refund request.
b. Verification: Our support team will carefully review your request and may seek additional information or clarification, always keeping your best interests in mind.
c. Approval: If we approve your request, we will process the refund as swiftly as possible, typically within [X] business days. We will issue refunds using the same payment method you used for your initial purchase.
3. Non-Refundable Situations
We would like to inform you of certain situations where refunds are not applicable:
a. Service Utilization: We cannot provide refunds for the portion of the CRM service you have already used or any expired subscription period. Your understanding in this regard is greatly appreciated.
b. Violation of Terms of Service: A breach of our Terms of Service may affect your eligibility for a refund. We request your cooperation in upholding these terms.
4.Subscription Cancellations
You can cancel your CRM service subscription anytime. However, please note that cancellation alone does not guarantee a refund. We determine refund eligibility within the cooling-off period or as outlined in this policy.
5.Get in Touch
If you have inquiries or require assistance with the refund process, please reach out to our customer support team. Your satisfaction and peace of mind are of utmost importance to us, and we are here to help. Contact Us!
6.Changes to Refund Policy
We will make any changes to this refund policy with your best interests in mind. We will post these changes on our website, and we hope you feel comfortable reaching out to us with any concerns or questions that may arise. Your trust and understanding are truly valued.
